Customer Service Policy

1. Service Overview

frankiesbikinisonline.com provides full-cycle professional customer service for all users, covering pre-sale consultation, in-sale order guidance, after-sales problem handling and daily service support. We aim to provide efficient, standardized and intimate shopping services for global customers, ensuring smooth and pleasant shopping experience of Frankies Bikinis designer swimwear and apparel products.

2. Pre-Sale Service Content

Our customer service team provides comprehensive pre-sale consultation services, including product style introduction, size selection guidance, fabric and craft explanation, discount activity rules, shipping policy consultation and order operation guidance. We help users fully understand product characteristics and platform service rules before purchasing, avoiding shopping confusion and unnecessary after-sales problems.

3. In-Sale Order Service

During order payment and processing, we provide real-time order status inquiry service, including order payment verification, shipment progress query, logistics tracking guidance and order information modification service. For order problems such as payment failure and abnormal order status, our team will respond quickly to assist users in solving problems and ensuring the normal progress of orders.

4. After-Sales Service Guarantee

We provide standardized after-sales service for all valid orders, covering product quality problem handling, return and refund guidance, logistics abnormal problem solving, missing and wrong goods compensation, etc. In accordance with the 60-day free return and 5-10 days refund rules, we provide users with reliable after-sales protection, and actively solve all legitimate after-sales demands of users.

5. Service Response Mechanism

Our customer service team maintains a professional and efficient response mechanism. We will receive and reply to user consultation, feedback and after-sales applications in the shortest time, and track and process user problems until the problems are properly solved. We adhere to the principle of user priority, actively communicate and coordinate, and continuously improve service quality according to user feedback.

6. Service Scope & Standard

All services of frankiesbikinisonline.com are based on standardized platform rules, including free global shipping, unified USD settlement, 1-3 working days fast shipment, 6-12 working days standard delivery, 60-day free return and formal refund processing. All service standards are open and transparent, ensuring equal and standardized service for every global user.

Best Sellers

x JENNIE Sophie Long Sleeve Top - Sunset Stripe
$36.00
$120.00
$36.00
x JENNIE Eva Cotton Mini Shorts - Roses
$28.50
$95.00
$28.50
x JENNIE Sophie Mini Shorts - Sunset Stripe
$33.00
$110.00
$33.00
Harper Cheeky Bikini Bottom - Capri Sky
$30.00
$100.00
$30.00
x JENNIE Nick Terry Bikini Bottom - Ocean Dip
$28.50
$95.00
$28.50
x JENNIE Elena Reversible Bikini Bottom - Marrakesh
$28.50
$95.00
$28.50
x JENNIE Nari Swim Skirt - Black
$39.00
$130.00
$39.00
Nick Cheeky Ribbed Bikini Bottom - Black
$30.00
$100.00
$30.00